These refund and cancellation terms (“R&C Terms”) describe our practices and policy with respect to rescheduling, cancellation of tests requested by test-takers or their authorized users (“Test-Takers” or “you” or “User”) and the terms related to refund of fee paid by such Test-Takers, as adopted by ETS with reference to their Products & Services.
ETS reserves the right to refuse or cancel any request for a test made by a Test-Taker at its sole discretion. Additionally, we may refuse or cancel any requests where we suspect any fraudulent requests or transactions, requests or transactions made contrary to the Terms and other website policies or where we may not be able to fulfill the request for any reason outside the control of ETS, such as a Force-Majeure Event.
The below cancellation and refund terms are applicable to all requests for Products & Services placed through the Website and apply in different situations, circumstances and may be different for each Product & Service offered by us. The following constitute general refund and cancellation terms of our Products & Services:
Cancellation by Test-Taker: The Test-Taker may request cancellation of any Product or Service ordered through the Website or otherwise. In such cases, the cancellation and refund terms may vary from product to product and service to service offered by ETS. We strongly advise you to carefully review and assess their respective ETS Test Bulletins prior to ordering or cancelling Products & Services. The cancellation and refund is typically determined based on a number of factors such as the type of test, date of cancellation until the scheduled date of the test (“Test Date”) and other factors.
We have provided the cancelation and refund terms applicable to some of our key tests below for ease of reference. However, we strongly advise Test-Takers to carefully re-review and re-assess their respective updated ETS Test Bulletins prior to requesting Products & Services as the information below may not be regularly updated.
This is applicable for TOEFL® Essentials™, TOEFL iBT® and ETS GRE®.
This is applicable for ETS Praxis®, GACE®, ParaPro Assessment, School Leadership Series.